Return & Refund Policy

14-day money back

SolRooted offers a full 14-day trial exclusively for " Skincare tools ONLY". During this trial period, customers can explore our products risk-free.
This return policy is limited to purchases from Solrooted.

How to Return?

  • If you need to return an item, please contact us with your order number and details about the product you would like to return.
  • We will respond quickly with return instructions. Email us at info@solrooted.com and we’ll provide instructions to process your return.
  • Please be aware that returns will not be accepted after the 14-day trial period has elapsed.

Return Package Conditions

  • To ensure safe transit, we request that returns be packaged in their original packaging.
  • Returns sent back opened or used will require a $20 restocking fee.
  • A $20 restocking fee will be deducted from the refund amount.
  • To avoid this fee, please return the device unopened in its original vacuum-sealed packaging.
  • Please return all accessories and components included. They must be in new condition. All returns received with damaged or missing components will not be refunded and sent back to the sender at their expense .
  • We reserve the right to reject/refuse the refund for items that do not fit these qualifications. If the items are sent to us outside of the time frame and/or not approved for return the customer will have to pay to have the items shipped back to them.

Return Shipping

  • When we confirm that you meet the return requirements, we will contact you with the return address. All returns must be shipped to our U.S.- based return center
  • Customers must retain tracking information to confirm delivery to SolRooted.

Return cost

  • If a buyer decides to return a product for personal reasons rather than due to a quality issue, the return shipping costs are the responsibility of the buyer.
  • If a buyer encounters any quality issues with the product within 14 days (counted from the order placement date), we're here to assist you. Please reach out to us, providing clear pictures or videos that highlight the problem. We will find a suitable solution based on the specific circumstances.

Refund timeline

  • Upon receiving the returned products at our warehouse, they undergo inspection. If no issues are found during the inspection, a refund will be processed.
  • This inspection process may take 3-5 days from the time the package is received at our warehouse.

Other considerations

  • Any orders returned without an authorization number and/or shipped to the wrong address will be the customer's responsibility.
  • Please note that SolRooted cannot be held responsible for lost or damaged return shipments.
  • If an item is returned without authorization or does not qualify for a refund, it will not be processed. We will attempt to contact the customer once. If no response is received within 5 business days, the item will be discarded. Customers are responsible for shipping costs if they wish to have the item returned to them.